We detail some of the Regulators, Commissioners and other official organisations responsible for the NHS, as well as the appellant bodies for health and social care complaints. In future, we will also examine their perceived performance in respect of Southern Health.   

Department of Health 

“We lead, shape and fund health and care in England.”

“The Department of Health (“DoH”) is a ministerial department supported by 15 arm’s length bodies and a number of other agencies and public bodies.”

Author’s opinion: positive (with qualifications) – details to follow.

NHS England

“NHS England leads the National Health Service (NHS) in England. We set the priorities and direction of the NHS and encourage and inform the national debate to improve health and care.”

“NHS England shares out more than £100 billion in funds and holds organisations to account for spending this money effectively for patients and efficiently for the tax payer. A lot of the work we do involves the commissioning of health care services in England.”

Author’s opinion: by far the least open and transparent organisation of any related to the NHS; ineffectual – details to follow.


“Monitor is the sector regulator for health services in England and our job is to make the health sector work better for patients. As well as making sure that independent NHS Foundation Trusts are well led so that they can deliver quality care on a sustainable basis….”

Author’s opinion:

Completely ineffectual – show no interest in meeting patients – except to tell them what they cannot do. Show complete contempt for the undertakings given to the Secretary for State in ‘The Statement of Common Purpose’. More information at:





Care Quality Commission

“We’re the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.”

“We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.”

Author’s opinion: ineffectual and discriminate against the mentally ill – details to follow.

West Hampshire Clinical Commissioning Group

Clinical Commissioning Groups (“CCGs”) are groups of GPs that took over responsibilities from Primary Care Trusts:

“For designing local health services in England.”

Author’s opinion: WHCCG is the worst of them all: a great Complaints Manager totally let down her Directors. Refuse to investigate SHNFT for serious incidents and breaches of the law and fail to take action even when NHS England asks them to do so – details to follow. 

NHS Protect

“NHS Protect exists to tackle fraud (including bribery, corruption or wider economic crime) anywhere it is found in the NHS in England and Wales. Anyone can use this [NHS Protect] website to report concerns of fraud within the NHS.

“Whether you are a member of the public, an NHS employee, a contractor, a supplier, from another government agency or someone else, your input can make a difference.”

Author’s opinion: the verdict is out.

Parliamentary & Health Service Ombudsmen 

“We look into complaints where an individual believes there has been an injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.” 

Author’s opinion: lack openness and transparency and reject complaints about mental health assessors – details to follow. 

Local Government Ombudsman

“Looks at complaints about councils and some other authorities and organisations, including … adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way – we do not take sides.”

Author’s opinion: open and transparent compared to PHSO but reservations to follow.

NHS Litigation Authority

“We manage negligence and other claims against the NHS in England on behalf of our member organisations.

  • We help to resolve disputes fairly
  • We share learning about risks and standards in the NHS
  • We help to improve safety for patients and staff

We are also responsible for advising the NHS on human rights case law….”

No author’s opinion at this stage.


The National Health Service (“NHS”) is not an organisation per se. It is a brand/system for the publicly funded national healthcare system in UK.

NHS, the NHS logo and their derivatives are owned in the UK by the DoH, which authorises their use as appropriate.

National Health Serviceis not a registered trademark. However, if you think of being mischievous, think twice – it would be costly and ill-advised to try and register it. The DoH would probably challenge an application on the basis that it is established by common use.

Author’s opinion: the NHS branding unit in the Department of Health is very effective when the logo is being used improperly.


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